FAQ
HOW DO I PLACE AN ORDER?
• Browse the catalogue and click on the product you want
• Select the color and size and click on "Add to cart"
• A summary window will appear. Click on "View Shopping Bag" or directly "Check out"
• Enter your delivery address and payment information, and click on "Review order"
• Click on "Pay now"
WHAT ARE THE PAYMENT OPTIONS?
We accept all major credit cards, as well as other payment methods indicated on this website.
After we have verified your card details, the amount of the products you ordered will be charged according to the selected payment method. A confirmation email will notify you that the product is ready to be shipped.
You will be charged in the same currency as the prices displayed during checkout.
Your payment is completely secure and is protected by 3D Secure.
ORDER CONFIRMATION
A confirmation email with your order number and a summary of your basket will be sent to you once your purchase is confirmed.
The details of your purchase can also be found under: My account > My orders.
DELIVERY TIMES AND AREAS
To Metropolitan France:
Delivery in metropolitan France is free.
• Mondial Relay: 2 to 3 working days after dispatch of your order.
• Colissimo: 3 working days after dispatch of your order.
• Chronopost: 24 working hours after dispatch of your order.
Towards the European Union:
Germany, Belgium, Netherlands, Luxembourg, Austria, Spain (excluding specific territories), Portugal, Ireland, Italy.
• Standard Delivery: 5 to 7 working days after your order has been dispatched.
• Express Delivery: 4 to 5 working days after your order has been dispatched.
Denmark, Sweden, Poland, Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia.
• Standard Delivery: 8 to 9 working days after your order has been dispatched.
• Express Delivery: 3 to 4 working days after your order has been dispatched.
Finland, Iceland, Greece, Territories specific to Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Malta, Romania.
• Standard Delivery: 8 to 9 working days after dispatch of your order.
• Express delivery: 3 to 4 working days after shipment of your order.
United Kingdom:
Standard delivery: 6 to 8 working days after dispatch of your order.
Please note that for countries outside the European Union, additional customs taxes may be required.
To the rest of the world:
• Standard Delivery: 5 to 10 working days after your order has been dispatched.
• Express Delivery: 3 to 4 working days after your order has been dispatched.
Our delivery service is available in all the countries indicated on our online store.
Shipping options and costs
The shipping method is selected by the customer from the dropdown menu and the amount is shown in the shopping bag.
Additional customs may be required for countries that are not members of the European Union. We will not be able to compensate you for these costs.
Tracking your order
When your order is dispatched from our warehouse, you will receive by email the necessary information to track it. You can also follow your package from your “My account”, in the “My orders” section by clicking on the number of your order
You can also track the progress of your package on our tracking page. You will need to enter the order number as well as the postal code of the delivery address.
Return conditions
If, for any reason, you are not satisfied with the products purchased on our website, we offer free returns within 14 days from delivery or collection.
Before requesting a return, please ensure that the items comply with our Terms & conditions.
The products must be returned in the same condition in which they were delivered. The products must be new (the item label must not have been cut), unworn, unsoiled and returned in their original packaging.
To make a return or exchange your products, please click here.
Product and sizing information
• You can find the size guide here
• You can also find the exact garment measurements on each product page under "product measurements"
My Account
You can create an account by clicking “My Account” on the menu of the website
With an account, you can access a series of services for a more pleasant and enhanced shopping experience:
• Save various billing and shipping addresses to accelerate the ordering process.
• Store credit card information to speed up checkout.
• Archive order history, track order status and easily request returns.
• Create a personalized wish list of your favorite items and share it.
• Sign up for the Newsletter.